The internship will take place within the Global Quality, Sustainability & Lean Development area.
The candidate will collaborate with the Global Customer Quality Manager in regularly monitoring the Voice of Customer, investigating performances’ trend and identifying opportunities for improvement.
In particular, having acquired the necessary knowledge, the candidate will be involved in the following activities: Collect customer scorecard on a global level and ensure that appropriate measures are taken in case of target deviations; Develop and monitor customer quality KPIs to track trends and to...