The Customer Experience manager is responsible for the smooth operation of D Marin Premium Marina's front office/reception area. The role oversees all aspects of the front office operations (including berthing and boatyard contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance and ensure that the front office team adhere to D Marin customer excellence standards. […]
Ensure high levels of customer satisfaction by addressing guest concerns and resolving issues in accordance with the D Marin Way
Maintain accurate...