Role purpose: Ensure a flawless and effortless customer experience to current and potential customers of the marina.
Key accountabilities & Decision ownershipBe the primary point of contact for current and potential customers to address and resolve issues in an effortless way Ensure a delightful, seamless arrival and departure for our guestsProvides information regarding the marina and the different offeringsHandles all customers’ compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfactionActs as an intermediate between sailors and customers...